Are your staff qualified? Yes all our psychologists, therapists and coaches are qualified to support you.
How long will I attend sessions for? That depends on your needs. The research says many people only need to attend a single session in a group or a one-to-one session. Others need more. You can discuss this with your practitioner at a group or an assessment session.
Is the session confidential? Yes unless you are at risk of harm or others from you or you request us to share information in the interests of your continuity of care.
Can I choose my practitioner? We tend to match up clients by availability and expertise of the practitioner. If things don’t work out we will try to change the practitioner or find another external service for you if that is better for you.
How much will I pay? That depends. If you are joining a group session it could be free. If it is a 30 minute assessment for individual therapy, there will be no charge. Face to face work in our office locations and virtual support is £50 per hour. Exceptions on case by case basis.
How long do sessions last? Sessions will last up to an hour but some of that time will be spent checking in on your wellbeing, reviewing the previous session if relevant, measuring your progress to achieve your goals, setting an agenda for the session and agreeing a summary of the session and future plan with your practitioner.
What support is there if I am new to online consultations and group work? Please don’t worry. Our office coordinator can support you in getting going. Everyone is sent guidance and instructions initially but we can be on the other end of the telephone to help!