Terms & Conditions

About Us

The Atrium Clinic and Therapy Centre aims to provide the highest quality counselling and coaching services. We provide those services both on a private basis and under contract. 

 

Payment of Services

All sessions must be paid for 48 hours in advance, by cash, bank card, or internet payment. NOTE: For clients who are medically insured, it is their responsibility to make payment to Atrium on the day of treatment and organise reimbursement direct with the Insurer.

Cancellations/Non Attendance

If you need to cancel an appointment, you must give at least 48 hours notice, otherwise you will be charged in full.  The payment in advance will be utilised against any non attendance of an appointment. 

There may be an occasion(s) when Atrium has to cancel an appointment at short notice, due to counsellor absence/sickness, however the payment will be carried over to the next mutually convenient appointment.

Confidentiality

All our counsellors/therapists abide by a professional Code of Practice and Ethics, which ensures the confidentiality of your sessions. Other members of staff may need access to your files for administration purposes. All Atrium staff are bound by our own confidentiality agreement and the requirements of the General Data Protection Regulations (GDPR) 2018. For access to our full privacy notice, please request a copy from the Counsellor or other member of staff; alternatively you can also access it from our website www.atriumclinic.co.uk 

Under normal circumstances no details that would identify you or the issues discussed will be revealed, however, an Atrium counsellor will need to disclose personal information where there is a threat of serious harm to yourself or others. In these circumstances, you would normally be made aware of our obligations to break confidentiality and we would prefer to obtain your support to do so. 

In the event of any queries you can contact the following people:

 

Caroline Elias

Chief Executive

Officer

Issues about how your care was arranged or delivered

Telephone:

01702 472501

Dr  Paul Husselbee

Executive Director

and Chairman

Unresolved issues regarding any aspect of your care

Write:

The Atrium Clinic and Therapy Centre

1446 London Road, 

Leigh-on-Sea,  Essex

SS9 2UT.